Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases

 

Subscriptions
When you purchase a subscription, you’ll receive repeat deliveries based on the duration and frequency you select.

Your payment details will be stored securely, and you'll be charged automatically for each delivery unless you cancel before the next billing cycle. Some subscriptions may auto-renew at the end of their term unless canceled in advance.

You can cancel or modify your subscription at any time through the link in your order confirmation email. Changes or cancellations must be made before your next billing date to take effect.

We do not offer refunds on processed subscription orders. See our refund policy for details on returns and refunds.

 

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

 

Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.